Welcome to Leaderflush Shapland Laidlaw.
We are your single source supplier of bespoke performance doorsets, architectural ironmongery and integrated performance doorsets.

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10 business centres with over 500 employees, giving you competitive advantage.



As a single source supplier of performance doorsets and architectural ironmongery, we can satisfy diverse customer needs allowing you to benefit from our extensive manufacturing capability, technical expertise and innovative product solutions whilst selecting complementary products and systems from one partner.

As a result of extensive research with our customers across the industry, we have brought these two great brands together – Leaderflush Shapland and Laidlaw Ironmongery – to deliver one great solution. We have a clear strategic plan to deliver efficiencies across the business so we can ensure better service and a spectrum of products to suit all sectors, applications and project types. Our plan includes substantial investment in manufacturing and process.

Our aim is to deliver ultimate reliability. That means you can depend on us to provide outstanding service and support. We fully understand that our performance translates to your performance so, throughout the entire life cycle of your project – from design through to installation – we share our knowledge and expertise, effectively managing your project and consistently adding value.
In addition to regular performance testing by UKAS accredited independent bodies, our very own in-house test facility allows continuous product development, quality assurance checks and special product tests for customers. It includes a full size furnace and cyclic testing rigs, as well as equipment for assessing mechanical properties and security performance.

At Leaderflush Shapland Laidlaw, we can provide the most comprehensive performance data available anywhere in the market – ultimate reliability.

If you need a more streamlined approach to performance doorset and architectural ironmongery specification, we can deliver. Our capability resulting from the Leaderflush Shapland and Laidlaw Ironmongery integration is second to none.

10 business centres with over 500 employees, giving you competitive advantage.



As a single source supplier of performance doorsets and architectural ironmongery, we can satisfy diverse customer needs allowing you to benefit from our extensive manufacturing capability, technical expertise and innovative product solutions whilst selecting complementary products and systems from one partner.

As a result of extensive research with our customers across the industry, we have brought these two great brands together – Leaderflush Shapland and Laidlaw Ironmongery – to deliver one great solution. We have a clear strategic plan to deliver efficiencies across the business so we can ensure better service and a spectrum of products to suit all sectors, applications and project types. Our plan includes substantial investment in manufacturing and process.

Our aim is to deliver ultimate reliability. That means you can depend on us to provide outstanding service and support. We fully understand that our performance translates to your performance so, throughout the entire life cycle of your project – from design through to installation – we share our knowledge and expertise, effectively managing your project and consistently adding value.
In addition to regular performance testing by UKAS accredited independent bodies, our very own in-house test facility allows continuous product development, quality assurance checks and special product tests for customers. It includes a full size furnace and cyclic testing rigs, as well as equipment for assessing mechanical properties and security performance.

At Leaderflush Shapland Laidlaw, we can provide the most comprehensive performance data available anywhere in the market – ultimate reliability.

If you need a more streamlined approach to performance doorset and architectural ironmongery specification, we can deliver. Our capability resulting from the Leaderflush Shapland and Laidlaw Ironmongery integration is second to none.

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Our people.

“We are working hard as a team to support our customers, realising our performance directly translates to your performance.”
As well as working in a way that is honest, open and transparent, we are also taking ownership, remaining accountable and adding value throughout the life cycle of your project.
To ensure we continue being a guiding hand delivering through the entire process, we have re-structured our teams with one aim – to support and help you.

Our teams.



"Every member of our teams is committed to delivering outstanding service."

Extensive sales support
We have 10 regional business centres strategically placed throughout the UK and a team of over 30 Key Account Managers.

Account management
Where appropriate we will designate one point of contact ensuring a clear, accountable line of communication.

Project management
To ensure a smooth customer journey and complete peace of mind, we are delivering ultimate reliability through clearly defined processes, bringing you a consistently great service.

Contract co-ordination team
As soon as you contact us with an order, you can be con?dent our contract co-ordination team will make
immediate progress, ensuring timely resolution of specification detail, getting the right product into build and delivered on time.

Project monitoring and customer communication
Our customer communication team will monitor your project throughout production. They will regularly liaise with you so you know at all times where your order is up to and that delivery is on schedule.

Aftercare team
We have a national team of expert joiners providing on-site training and aftersales support.

Small orders team
We have a dedicated team to provide focus and support on smaller orders.

Our technical expertise and service
Our highly skilled team is always happy to share its technical expertise, whether over the phone or face-to-face.

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Our technical expertise and service.



Our highly skilled team is always happy to share its technical expertise, whether over the phone or face-to-face.

Our technical expertise

Our aim is to deliver ultimate reliability, so you can depend on us to share our technical expertise at any time. Whether you contact us through our web site or call us to speak to our technical team, we want you to take advantage of our knowledge and resources.

Our service
To continue leading the way in the health, education, leisure and commercial sectors, we must keep delivering the highest standards of service. We aim to be the number one choice for performance doorsets and architectural ironmongery. To enable this, our new service strategy includes a charter with
KPIs at the heart of our business, ensuring we remain responsible and accountable at all times. We are delivering ultimate reliability through:

Customer relationship management 
Our relationship with you is very important to us so we have streamlined our account management processes, providing dedicated customer contact teams.

We are working hard to be the right partner with the right resources delivering the right results for every single customer.

Speed and efficiency
We are ensuring speed of response to general and technical queries as well as quotations, without compromising on accuracy.

Our technical expertise and service.



Our highly skilled team is always happy to share its technical expertise, whether over the phone or face-to-face.

Our technical expertise

Our aim is to deliver ultimate reliability, so you can depend on us to share our technical expertise at any time. Whether you contact us through our web site or call us to speak to our technical team, we want you to take advantage of our knowledge and resources.

Our service
To continue leading the way in the health, education, leisure and commercial sectors, we must keep delivering the highest standards of service. We aim to be the number one choice for performance doorsets and architectural ironmongery. To enable this, our new service strategy includes a charter with
KPIs at the heart of our business, ensuring we remain responsible and accountable at all times. We are delivering ultimate reliability through:

Customer relationship management 
Our relationship with you is very important to us so we have streamlined our account management processes, providing dedicated customer contact teams.

We are working hard to be the right partner with the right resources delivering the right results for every single customer.

Speed and efficiency
We are ensuring speed of response to general and technical queries as well as quotations, without compromising on accuracy.

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Manufacturing and distribution.



“We have invested £3m in state-of-the-art manufacturing equipment, IT and support services so we can deliver great service.”

With our extensive manufacturing capability, we can satisfy diverse customer needs; 280,000 sq ft producing over 10,000 doorsets per month and a network of distribution and business centres across the UK dedicated to architectural ironmongery, locking systems and access control means we deliver ultimate reliability.

Pre-production process

We’re engaging the supply chain with more effective materials planning and control, as well as controlling and pre-ordering long lead-time components.

Manufacturing process
Investment in state-of-the-art machinery across all manufacturing plants means we are improving quality and consistency of products.

Quality
We have implemented 100% pre-delivery inspection ensuring all products are checked across all sites.
Distribution
We have a network of distribution centres holding extensive stocks of architectural ironmongery for immediate delivery throughout the UK.

Off-site storage
We have the ability to manufacture ahead of requirement.

Locking Systems
We have our own in-house locking systems manufacturing centre which can provide and extensive range of products and services ranging from single replacement keys and cylinders to fully suited master key systems for the very largest projects.

Access Control
We have a comprehensive range of access control and door automation systems which can be designed to meet the specific needs of any project and installed through our network of approved installers.

LaidlawDirect.com                
LaidlawDirect.com is our on-line e-commerce website that sells over 3,000 ironmongery products direct to the trade.

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Innovation.

“We want to keep delivering innovative solutions focused on the specific needs of our customers.”

We are committed to improvement through continuous innovation.

To keep improving our service, solutions and product, we are encouraging early involvement in the supply chain. This stimulates collaboration and the sharing of ideas which, in turn leads to innovation. We are innovating through:
Our people
Our highly skilled workforce has helped build our reputation for delivering solutions that meet the diverse needs of the building industry.

Our systems
We have invested in new pricing, scheduling and production planning systems, providing timely and reliable information.
Our product
We have created an integrated performance doorset solution with a view to moving towards the requirements of CE marking. Our extensive New Product Development programme is focused on the needs of our customers and we are actively developing BIM models (Building Information Modelling).
Scale.
For scale combined with a streamlined approach to performance doorset and architectural ironmongery specification, think of Leaderflush Shapland Laidlaw. With 280,000 sq ft of manufacturing capability, producing more than 10,000 doorsets per month, we can handle high volume and multiple projects.

We have invested much time and resources setting up our fully operational business centres.With the right people in the right place - local people serving local customers and supporting the local economy – we are one team serving the whole of the UK.

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Delivering on our promise.



To make sure we deliver on this promise, we have made a significant investment in our business, to improve our products, solutions and the service experience. We are measuring ourselves through KPIs and have a service charter at the heart of everything we do. We are engaging in the customer journey early on, encouraging collaboration, idea sharing and innovation. The quality of our relationship with our customers is extremely important and to ensure we deliver ultimate reliability we have streamlined our services, including our project and account management teams, adding contract co-ordination and customer communication teams to further improve service levels.

Everything we do is underpinned by robust project management. Our clearly defined processes have the sole aim of delivering the right product on-site, on time. This includes, where appropriate, a single point of contact – a key decision maker - between your construction site and our manufacturing site so you receive consistently great service.
A contract co-ordination team is now in place so you can be confident that, whenever you place an order, the contract co-ordination team will immediately progress the project, delivering a timely resolution of detail and getting your project into build and delivered on time. A customer communications team has also been established to monitor your project with a key focus around delivery and liaison with site. At all times, you will know exactly where your order is and exactly when you can expect it.

We have the right people, the technology and the infrastructure delivering the right solutions. Size matters too. Our scale means we can handle volume while offering breadth of product: standard performance doorsets, specialist extended performance doorsets, ironmongery and fully integrated solutions.

Delivering on our promise.



To make sure we deliver on this promise, we have made a significant investment in our business, to improve our products, solutions and the service experience. We are measuring ourselves through KPIs and have a service charter at the heart of everything we do. We are engaging in the customer journey early on, encouraging collaboration, idea sharing and innovation. The quality of our relationship with our customers is extremely important and to ensure we deliver ultimate reliability we have streamlined our services, including our project and account management teams, adding contract co-ordination and customer communication teams to further improve service levels.

Everything we do is underpinned by robust project management. Our clearly defined processes have the sole aim of delivering the right product on-site, on time. This includes, where appropriate, a single point of contact – a key decision maker - between your construction site and our manufacturing site so you receive consistently great service.
A contract co-ordination team is now in place so you can be confident that, whenever you place an order, the contract co-ordination team will immediately progress the project, delivering a timely resolution of detail and getting your project into build and delivered on time. A customer communications team has also been established to monitor your project with a key focus around delivery and liaison with site. At all times, you will know exactly where your order is and exactly when you can expect it.

We have the right people, the technology and the infrastructure delivering the right solutions. Size matters too. Our scale means we can handle volume while offering breadth of product: standard performance doorsets, specialist extended performance doorsets, ironmongery and fully integrated solutions.

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Talk to us to see how we can help you.

Our highly skilled team is always happy to share its technical expertise, whether over the phone or face-to-face.
Or call us on 01773 530500